Coinomi® Wallet™ ✦ Help Center for Wallet Access & Recovery

🧩 Coinomi® Wallet™ Explained

Coinomi® Wallet™ is a decentralized cryptocurrency wallet that allows users to store and manage digital assets without relying on a central authority. As a non-custodial wallet, Coinomi® does not hold private keys or recovery data, meaning users are fully responsible for maintaining secure access to their wallets. This guide focuses on common support scenarios and recovery assistance.

🔐 Wallet Setup Assistance

During initial setup, Coinomi® Wallet™ generates a recovery phrase™, which acts as the master key to the wallet. This phrase should be written down and stored securely offline. If the device is lost or replaced, the recovery phrase is required to restore wallet access. Coinomi® cannot recover wallets without this information.

🔄 Regaining Access to Coinomi® Wallet™

If you are unable to open your wallet:

Confirm the correct password is being entered
Restore the wallet using the recovery phrase™
Ensure all words are entered in the correct order

Even a small error in the recovery phrase can prevent successful restoration.

🛡️ Security Structure of Coinomi® Wallet™

Coinomi® Wallet™ uses several security★ measures to protect users:

Private keys stored locally on the device
Strong encryption for wallet data
No centralized storage of personal information
User-controlled recovery phrase™

These measures help maintain privacy and full asset ownership.

⚠️ Common Wallet Issues & Fixes

Users may encounter issues such as:

Assets not appearing: Refresh the wallet or re-add the token
Pending transactions: Network delays may impact confirmation times
Wrong blockchain selection: Verify the correct network before sending assets

Updating the wallet application often resolves display or syncing issues.

💡 Safety Tips for Coinomi® Wallet™

Never share your recovery phrase™
Store recovery details offline in multiple secure locations
Download Coinomi® Wallet™ only from official sources
Avoid using public or compromised devices
Verify transaction details before confirming

Following these steps reduces the risk of unauthorized access or loss.

🌐 Understanding Support Limitations

Since Coinomi® Wallet™ is non-custodial, support teams cannot access wallets, reset passwords, or retrieve recovery phrases. Assistance is limited to guidance and troubleshooting steps. Users remain fully in control of their wallets at all times.

✅ Final Support Summary

Coinomi® Wallet™ offers a secure and private solution for managing cryptocurrencies. By understanding wallet setup, recovery requirements, and security practices, users can independently resolve most access issues and maintain full control over their digital assets.