Coinomi® Wallet™ ✦ User Support & Wallet Assistance Guide

🛠️ About Coinomi® Wallet™

Coinomi® Wallet™ is a non-custodial, multi-asset cryptocurrency wallet that allows users to store and manage digital currencies independently. Since users retain full control of their private keys, wallet access and recovery depend on correct setup and secure handling of recovery information. This guide focuses on helping users understand wallet access, recovery, and common support concerns.

🔐 Creating a Coinomi® Wallet™

When setting up Coinomi® Wallet™, users are guided through a wallet creation process that generates a recovery phrase™. This phrase is the only method to restore wallet access if the device is lost or replaced. It is strongly recommended to write it down and store it offline in a secure location. Coinomi® does not store this phrase or any user passwords.

🔁 Wallet Recovery & Access Support

If access to Coinomi® Wallet™ is unavailable:

Confirm the correct wallet password is being used
Restore the wallet using the recovery phrase™
Ensure the phrase order and spelling are accurate

Because Coinomi® Wallet™ is non-custodial, recovery is only possible with the correct recovery phrase. Without it, wallet access cannot be restored.

🛡️ Security Features in Coinomi® Wallet™

Coinomi® Wallet™ includes several built-in security★ features:

Local private-key storage on the user’s device
Encrypted wallet data for added protection
No centralized data storage, enhancing privacy
User-controlled recovery phrase™

These features provide strong security while keeping users in full control of their assets.

⚠️ Common Coinomi® Wallet™ Issues

Users may encounter the following issues:

Missing balances: Refresh the wallet or re-add the asset
Delayed transactions: Blockchain congestion may cause delays
Incorrect network usage: Verify the selected blockchain before sending funds

Most issues can be resolved by updating the app or checking network settings.

💡 Wallet Safety Best Practices

Never share your recovery phrase™ or private keys
Keep recovery information stored offline
Use the latest Coinomi® Wallet™ version
Avoid installing wallet apps from unofficial sources
Double-check addresses and networks before transactions

These practices help prevent accidental asset loss.

🌐 When Additional Support Is Needed

Users should seek Coinomi® Wallet™ support resources if they experience persistent transaction failures, asset display issues, or recovery difficulties. Support guidance focuses on user education, as Coinomi® cannot access or control wallets directly.

✅ Support Summary

Coinomi® Wallet™ provides a secure and private way to manage cryptocurrencies while giving users full ownership of their assets. By understanding wallet setup, recovery steps, and security features, users can confidently manage digital funds and resolve most wallet-related issues independently.